Warranty Policy

At Visual Devices Procurement And Services Company Limited, we stand by the quality of our products and are committed to ensuring customer satisfaction. This Warranty Policy outlines the coverage, duration, and process for warranty claims on eligible products.

1. Warranty Duration

• Unless otherwise stated, all products sold by us are covered by a standard one (1) year warranty from the date of purchase.

• Some products may carry a different warranty period (shorter or longer), which will be specified on the product page, invoice, or during purchase confirmation.

• If no warranty is mentioned on the product page, invoice, or by our team, the product will be considered as sold without warranty.

2. What the Warranty Covers

This warranty covers defects in materials and workmanship under normal use during the warranty period.

• Eligible claims include defective items or products that fail to function as intended due to a manufacturing fault.

• Within the first 7 days of purchase, customers may request a refund, repair, or replacement (as per the Return Policy).

3. What the Warranty Does Not Cover

This warranty does not cover:

• Damage caused by misuse, negligence, accidents, or unauthorized modifications/repairs.

• Normal wear and tear, including cosmetic damage.

• Clearance items, unless explicitly stated otherwise.

• Products sold without warranty (clearly indicated at the time of purchase).

4. Warranty Claim Process

To make a warranty claim:

1. Customers must contact us through any available channel (website support, email, phone, or in person).

2. Proof of purchase (invoice/order number) is required.

3. Our team will assess the item to confirm eligibility under warranty.

4. If eligible:

   • Within the first 7 days: Customer may choose a refund, replacement, or repair.

   • After 7 days: We will attempt to repair the item within a reasonable timeframe. If repair is not possible, a replacement will be provided.

5. Warranty Validity

• This warranty is valid only in Mauritius and applies exclusively to products purchased from us.

• Warranty coverage is non-transferable and applies only to the original purchaser.

6. Exclusions & Limitations

• Clearance items, accessories, and consumables (such as batteries, cables, etc.) are not covered, unless explicitly mentioned.

• If a product is sold as “without warranty,” this will be clearly communicated on the product page, invoice, or by our staff.

7. Support with Warranty

Customers can always reach out through our Support Page for assistance with their warranty claim. We aim to handle all claims promptly and transparently.