Return Policy Page

At Value Devices Procurement & Services, we want you to shop with confidence. Every item we sell is carefully tested, inspected, and described to ensure you receive exactly what you ordered. However, in the rare case that something goes wrong, our return policy below applies.

1. Eligibility for Returns

• Returns are accepted within 7 days of the purchase/delivery date.

• A return will only be accepted if:

  • The item is defective, or

  • The item received does not match the description or specifications advertised at the time of purchase.

• Items must be returned in the same condition as received, with all original packaging and accessories.

2. Refund Method

• Approved refunds will be processed using the original payment method used at purchase.

• If the customer had paid for delivery/shipping, these charges will also be refunded.

3. Exclusions

• Clearance items, or products clearly marked as non-returnable in the product details, are not eligible for return.

• Returns will not be accepted for items where the customer has been clearly informed of any condition/defect before purchase.

4. Defective Products & Warranty

• If a product is found defective within 7 days, the customer may choose:

  • A full refund, or

  • A replacement/repair under warranty.

• After 7 days, refunds will no longer apply. The product will be covered under the standard warranty period(as specified for each item).

• Warranty details, including coverage and duration, are provided separately on our Warranty Information page.

5. How to Initiate a Return

• If your purchase was made on our website, you can simply log into your account, go to your order history, select the item, and click on “Request Refund”. Then, follow the on-screen instructions.

• Alternatively, you may also contact our support team with:

  • Your order number

  • Item details

  • Reason for return (defect or mismatch)

Our team will review the request and guide you through the process.